Refund policy

We are unable to offer returns on sale items unless faulty.

Special or Custom orders or hand-made jewellery to customer specification are ineligible for return unless faulty.

Freight costs are unrefundable.

Products returned for repair, replacement or refund due to customers changing their mind, is not a valid claim under the Consumer Guarantees Act, and therefore a repair, replacement or refund it is at the discretion of the business.

Please either deliver the package to the store or courier at your cost the goods to us. Note all shipping return charges must be pre-paid and we will not accept COD deliveries. You must also arrange tracking and insurance for the return of the goods to us.

All returns are subject to inspection by us before a refund is processed. If we agree to refund you then we will refund you in the same way that you originally paid for your order.  We will also pay for the cost of return shipping costs, if the return is the result of our error or the item is damaged or defective at the time of purchase.

Simply complete the returns form enclosed with your order and send it back to us with the item(s) you wish to return within 14 days of delivery.

FAULTY PRODUCTS

If you decide that your product has a manufacturing fault, you must contact us and return the item for inspection.

All products must be returned in their original packaging, with original tags wherever possible including proof of purchase.

After evaluation, we will contact you with the reason for the fault and advise of the remedy under guarantee.

Remedy can include, repair, replacement or refund at our discretion.

However if the we determine that the circumstances for fault were related to misuse, general wear and tear, and or environmental factors, the store will advise that there are no grounds to claim under guarantee, and will offer a quote to have the goods repaired, or replaced.

Irrespective of what the type or severity of the product fault/ defect is, or what remedy is chosen, we have an obligation to comply with the Consumer Guarantees Act.

RETURNS ADDRESS:

RJ Scanlan and Co - PO Box 141 Hampton VIC 3188

Please ensure your return parcel is securely packaged and both sender’s address and online return address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.