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Shipping policy
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Shipping fees will be calculated and applied after orders have been received, and processed by RJ Scanlan and Co.Â
We use Toll to ship all orders in Australia and New Zealand.
| AUSTRALIA SHIPPING RATES: | |
| 500gr | $15.00 |
| 3kgs | $17.50 |
| 5kgs | $26.50 |
| NZ SHIPPING RATES: | |
| Flat rate | $25.00 AUDÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â |
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Once your order has shipped, please allow 2-7 business days for delivery depending on your location.
Special orders, will take up to 6 weeks for delivery, depending on your location.Â
Whilst we endeavour to fulfil all orders, please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas. If an item becomes unavailable, we will attempt to reorder it quickly and dispatch it to you as soon as possible. We will notify you if we are unable to fulfil your order.
When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel via Toll.
For security reasons, a signature is required for all deliveries.
Unfortunately we only offer International Shipping to New Zealand at this time.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please call us 03 9553 4033, 9.00am – 5.00pm Monday to Friday so that we can provide tracking details.
ORDER TRACKING
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery.
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